Returns & Exchange
Returns & Exchange
If you wish to cancel your order, you can do so by contacting our customer service department during working hours and within an hour of the request or by sending the cancellation request through the website. Please note that we are not able to accept cancellations outside these times as the order has been completed and can only be canceled through our return/refund process. If you paid by credit card or any debit card, and you canceled the order in accordance with this clause, we will process a refund (if necessary) as quickly as possible, but we are not responsible for the period required for the reappearance of that process in your account.
If you wish to return your order for a refund or exchange for certain products, you must inform us within 15 days of receiving your order. In the same condition in which it was supplied, in its original packaging, together with a copy of the relevant invoice. Please note that any materials provided with the products must be returned free of charge.
Subject to the exceptions below, when you return your order or wish to exchange it for certain products, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid. For the purpose of exchange, you have to submit a new order for delivery.
In the event that we supply wrong products that do not match, are damaged or incorrect, we will offer you an alternative product or issue you a full refund, including any delivery charges you paid. In all cases, you must return faulty, damaged or incorrect products to us as soon as possible.
You must take care and caution in dealing with any products that you wish to return and not use. We are not responsible for any loss or damage to the Products while they are in your possession while they are being worn or washed.
Retrieval process around the world:
- You will bear the postage yourself, so be sure to mark the shipment as “returned” to avoid additional charges.
- Be sure to request a shipment tracking number to track the package and to prove that it was sent.
- After returning the product, it may take up to 28 working days as a maximum for us to receive the order and refund the amount. The amount will be returned to the card used for payment or cash on delivery after checking the product from Aramex, based on your choice while requesting to return the product, or deliver it yourself to the nearest branch of Aramex immediately after creating a “change of size” request. If we do not receive the items to be exchanged within two weeks of placing the order, we will have to cancel your resizing order
- The product will not be returned within 28 days of receiving the order
- The product must be returned with the original branded box that was sent to you
- The product must be in good condition, unused, with the brand sticker and a copy of the invoice
- Once these products arrive at our warehouse, we will contact you to confirm and reassure you. After that, you can purchase again via our website